• We bake all of our all cakes fresh daily therefore we require as much notice as possible for our cupcakes and cakes. You can place an order by popping into our shop, calling us or via email. For celebration cakes please allow at least 2 weeks. We can offer some celebration cakes with less notice, please get in touch to check availability.
•All our photographs are an accurate representation of our cakes however as each cake is handmade certain details may vary. This includes the colour particularly as the screen resolution on some mobile phones and computer screen's vary.
•Please note that the photographs are only a reference for size, some cakes appear large or smaller on the screen.
•As customers your happiness is very important to us, we make every effort to ensure you product reaches you in good condition. If for any reason you are unhappy with one of our products please ensure you notify us within 24 hours via phone call or email. We may also require to collect the products back from you.
•Please note that whilst refunds can be made, compensation will not exceed the original total paid for any product.
•Although we can use replacement products such as Gluten free flour etc to make our cakes, we are unable to guarantee that our products are suitable for allergy sufferers due to the fact that other products are prepared in the same kitchen.
•Although we always mention when nuts are an ingredient in products, we are unable to guarantee that any other product is completely free from nuts as all tproducts are prepared in the same kitchen.
• We bake all of our cakes and cupcakes fresh daily therefore we require as much notice as possible for our cupcakes and cakes. You can place an order by popping into our shop, phoning us or via email.
•You can collect your order from our new shop on Hyndland Road, G12 9HT.
•Deliveries are charged according to postcodes, details are on our delivery page.
•You can request a specific time, morning or afternoon, and we will do our best to accommodate you. If not we will contact you to make you aware.
• Please organise someone to be available to sign for the delivery. If nobody is there to receive the delivery the
product will be returned and a second delivery will be arranged. This would incur a cost.
•All deliveries are signed for on arrival.
When delivering to large buildings or offices where possible we deliver to the named recipient if not we will leave it at reception. It is not our responsibility to ensure delivery thereafter.
•We deliver to a large part of central Scotland, however if you would like a product to be delivered further afield we will be more than happy to oblige. Please contact us for a quote.
•For wedding cakes, customers are required to meet one of our designers for a design consultation.
•We advise you to get in touch regarding a wedding cake at least 6 months prior to the wedding date.
•When you have confirmed the required date a non-refundable deposit of £100 is to be paid at least 4 months prior to the wedding date.
•The rest of the balance of the cake plus the delivery charge is to be paid 1 month prior to the wedding.
•The final design requires to be confirmed at least 1 month prior to the wedding date, any changes made after this point may incur a further charge.
•The cake will be delivered and set up by a member of our design team. We will liase with your wedding planner to confirm a suitable delivery location and time.
•Once the cake has been delivered and set up, we can accept no responsibility for any damage that may occur by venue staff members or any other person.
•We accept no responsibility for any additions to the cake that have not been designed or placed by The Butterscotch Bakery team, for example decorations put on after the design team have left the venue.
•All cake instructions will be left with the wedding planner. We accept no responsibility for any miscommunication between members of the venue staff. If you would like to cut the cake in a particular way or save part of the cake etc, please ensure you have made a member of staff at your venue fully aware of this.
•We check with every venue if there is a cake stand suitable for your cake, however we accept no responsibility for this being available on the day. Please make your venue aware if you would like to use their cake stand.
•We can provide a cake stand, if required, this will incur a hire charge.
These are our terms and conditions, by ordering from us you are confirming that you accept these terms.
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